First Come, First Served:  Enhancing the Convenience Store Service Experience. International Journal of Automation and Smart Technology, [S. l.], v. 2, n. 3, p. 241–252, 2012. DOI: 10.5875/ausmt.v2i3.141. Disponível em: https://jausmt.org/index.php/jausmt/article/view/478.. Acesso em: 16 may. 2026.